FAQS


Frequently Asked Questions

How long does it take to process and ship my order?

Many of our items are hand made to order. For this reason orders take 1-5 business days to process before shipping. The majority of orders are shipped out within 2-3 business days.

How long does shipping take?

USA shipping time is 2-5 business days.

What is your exchange/return policy?

All products can be exchanged/returned within 30 days, as long as UNUSED. 

More information found here: Return Policy.

Where is my order confirmation?

Your order confirmation was emailed to you. Please check your spam folder for your order confirmation. If you use Gmail please also check your "promotions" tab.

How do I add to an order I just placed?

As long as the previous order has not been shipped, place a separate order for the additional items. Then contact us at support@skullyum.com with the two order numbers. We will then combine the orders and refund shipping on the add-on order.  

Is there a way to add signature required to my shipping?

Signature required will be automatically added to orders $200+ in value. It will be at no added cost to you.

Can discount codes be used during Black Friday and Cyber Monday sales?

In most situations the answer is no, but if we do allow the combination of codes our checkout system will accept it.

Do you ship worldwide?

No. At this time we only ship to the United States.

What shipping method do you use?

Most orders will be shipped via USPS. Sometimes we may use UPS, DHL, or FedEx to assure your order arrives safely and on time.

Where will my order be shipped from?

We use multiple warehouses located throughout the United States. Which one is used will depend on stock and your location.

What forms of payment do you accept?

We accept Visa, Mastercard, American Express, Discover and Paypal. 

I am having an issue completing my purchase, can you help?


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